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Why did I lose points/progress?

The most common cause for a loss of points is accidentally forgetting to login OR logging in with more than one email address or switching between Google and Facebook and accidentally ending up with two separate accounts. Check that you are logged into the site with the appropriate account and that all related progress / points was recorded while logged in using the site.

If you are having trouble with your Google account, users have mentioned that the secondary or backup email address that you registered with Google will work to login to Khan Academy. 

If you have confirmed that you are using the correct account, but the issue is still occurring, please Report a problem from the  Help center home page. Use the title: "Lost points" and in the text of the note, include your user name (if you have one), associated email login ID, the approximate number of points you had and the last time you used the site.   Please also include any other details that might be helpful context.

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