The following are requirements for Guardians, and Senior Guardians (site moderators):
- Demonstrated contributions to the Khan Academy community in the form of answering questions, contributing to discussions and high-quality comments. This ensures that incoming Guardians are familiar with the Khan Academy platform and community and have experience contributing great answers and feedback.
- At least 16 years of age. The role of Guardian is an important one within the community, and we take their contributions and actions very seriously. Because helping keep the community active and safe requires a certain level of maturity and judgment, we do require a minimum age of sixteen.
- A record free of any bans or repeated bad behavior, such as plagiarism, vote soliciting or spamming for at least 12 months. Khan Academy Guardians are role models to the community, and as role models, they should have a record clear of any recent bad behavior. People make mistakes, but good learners grow and learn from their mistakes. This shouldn’t discourage community members who have received messages from Guardians in the past for different behavior; what matters is that the guidance was heeded and better behavior followed.
- Ideologically neutral username and bio that is absent of any overt political, religious, or otherwise controversial affiliation. The role of a Guardian is focused on community moderation and enhancing the educational experience; the presence of political, religious, or otherwise controversial profiles can be distracting to the content and situations at hand.
- Demonstrated ability to handle potential conflict between community members in a diplomatic, nurturing, and firm manner. As with any online community, there can be situations where community members are in conflict with each other or in need of real help (for safety reasons or otherwise). Guardians are one of the first lines of help in these situations, so the ability to evaluate and handle difficult situations in a mature and supportive way is a key component of Guardianship.
This is a senior volunteer role for existing Guardians who have exemplified leadership and wish to take an expanded role in supporting the community.
- A strong record of excellent judgement in moderating the Khan Academy community as a Guardian for at least 6 months. Senior Guardians need to have demonstrated leadership and excellent judgment in their time as a Guardian.
- At least 18 years of age. The role of Senior Guardian is a stronger leadership role within the community, and we take their contributions and actions very seriously. Because helping keep the community active and safe requires a certain level of maturity and judgment, we do require a minimum age of eighteen.
- Ability to pass a background check. Senior Moderator Guardians have a access to additional tools that require a higher level of trust.
- A record free of any banning or repeated bad behavior, such as plagiarism, vote soliciting or spamming for at least 24 months. Our Guardians are role models to the community, and as role models, they should have a record clear of any recent bad behavior for a significant amount of time.
Guardians are expected to:
- Regularly review, take action on, and empty the flagged content at (http://www.khanacademy.org/discussion/mod/flaggedfeedback).
- Any posts with a flag count at our safety threshold (3 flags) will be immediately hidden until examined by a moderator.
- Our automated low-quality detection system hides posts marking them with 3 flags. The system is not perfect, and we're needed to fish out valid posts.
- If a post has legit flags, delete the post. Guardian-deleted content is recoverable.
- If a post is okay, clear the flags/mark it approved.
- Move questions that are in the comments section to the questions section and vice versa. If a post is both in the wrong category and very low quality, it can simply be deleted.
- Encourage users to move any problem reports, web apps, and video suggestions, to the issue tracker until we have a way of tracking them separately in the discussion system. If the person has written a question, you can post an answer to direct them and then delete their question, which will hide it from the community.
- Edit content when necessary. If a post is useful but in all caps or has spelling mistakes or a dozen question marks, we correct it. If it is useful but asking for votes, we remove the part that asks for votes. You can also reword questions to make them better.
- Generally, keep an eye out for wanted or unwanted behavioral trends so we can adjust the software to support our desired type of community.
- Send a message (via a user's profile) to users who have been participating in a discussion but have made off-topic posts, such as chit-chat, repeated vote/badge seeking, or homework questions.
- Ban users who are spamming the site or being abusive/offensive toward others, and who haven't already shown a significant capacity for making great posts. Khan Academy employee moderators have permission to ban, you can contact them with recommendations of users to ban. A ban hides all of the user's current and future posts from the site, though when they are logged in, it appears that all of their posts are there.
Apply via the Khan Academy Guardian Application so we can follow up with you about your interest in helping the Khan Academy community.