A picture is often worth a thousand words. By supplying a screenshot with your support request, you can help us provide you with a quick, and accurate recognition of your problem. Ideally we would like screenshots with all reports where you are referring to an issue on a specific page. A screenshot helps clear away any misunderstandings about which page you are referring to. Besides, even if you don't see anything wrong with the page, sometimes we do!
This article will guide you on how to capture a screenshot on some of the most common devices for viewing Khan Academy.
In all cases, go to the page where the bug or problem occurs. Make sure that you can see as much valuable information as possible in one screen. The view should include the problem or problem area of the web page. If, for some reason, the instructions below do not work for you, but you have a smartphone, you may be able to mail yourself a photo of the screen, and save that image to attach.
The screenshot may contain more information than you wish to send. Please consider taking a partial screenshot, cropping or covering up parts of the image.
Where it says "hold key(s)", hold them only briefly while you click the other/last button.
Before sending, select a helpful filename avoiding spaces and special characters.
Please choose one of the following file formats:
- .jpg, .jpeg
On a PC
Press the button PrtSc.
Open Paint or another program where you can paste images.
Paste the image (shortcut keys Ctrl+V).
On a Mac
Hold the Command (⌘) key and the Shift key and click the 3 key.
- You may hear a shutter noise. The screenshot is added to your desktop.
On a Chromebook
Hold the "control" (ctrl) key and click the window switching key.
Release the "control" key.
The window switching key is marked with a rectangle with || on the right hand side (in the position of the f5, above the 6 key)
- A notification will pop up in the notification tray.
Click on the bottom portion of the notification to copy the .png file to your clipboard to paste elsewhere.
On an iPad/iPhone
Hold the Sleep-wake (Power) button and click the Home button.
Release the Sleep-wake button.
- You will see the screen flash and may hear a shutter noise to show you the image has been captured. The screenshot is automatically saved in the default Photos app.
To find the image tap the Photos app.
The symbol for the Photos app is a more or less stylized flower, depending on device and version.
Scroll down to the bottom.
On a Windows PC
Take a full screenshot and use Paint or a similar program to edit or use the Snipping tool if you have it installed. It does not come with all versions of Windows PCs.
On a Linux PC
Click on the Applications Menu, usually at top left.
Select: Accessories > Screenshot from the menu. - A Screenshot window should pop up.
From the “Region to capture” area, choose “Select a region”. - This will grey out the “Delay before capturing” area, and the option to capture the mouse pointer.
Click OK. - The screen may darken, and a crosshairs mouse will appear.
Sweep out the area to be saved. - It will brighten as it is swept.
Release to mouse to capture the highlighted area. - A Screenshot Action window will appear.
Select “Save”, and click OK. - A “Save screenshot as…” window will appear.
Below the image name is a “Save in folder” area. Click on “Save”
On a Mac
Hold the Command (⌘) key and the Shift key and click the 4 key.
Release all the keys. - A cursor with crosshairs in a circle should appear, accompanied by numbers that identify the location of the cursor in the window.
Move the cursor to the upper left corner of the region you want to select.
Depress the mouse or touchpad, and sweep the area you want to select. If you are using a touchpad, start at the top left so you’ll have room to sweep the area without running off the pad.
When you release the mouse or touchpad, the selected image will be saved to your desktop.
Double-click on the image to preview it. Confirm that it contains what you intended. If it contains too little or too much, drag it to the trash and try again.
Attaching your Screenshot
In order to best preserve the quality of your screenshot please attach your screenshot file(s) to your Help request using the button at the bottom right, as shown below
Last updated on: 9/13/2017