Many students and a few teachers and parents who try to contact the Help Center never get a confirmation message. If this has happened to you, your email is either restricted or you have made a spelling mistake when entering your email address. This article deals with restrictions. If the email address was misspelled, you'll need to write a new request with the correct address to receive an answer.
- Our students have email addresses but can only receive emails from approved domains. Which domains do I need to add as exceptions for our students to receive emails from Khan Academy?
- khanacademy.org (a variety of senders within that domain)
- khanacademy.zendesk.com to be able to log into the Help center and send Help requests
- I'd like to whitelist (remove viewing restriction to) the Khan Academy website so that all the material is available to my students. Which domains should I allow access to?
Note: If your students log in via Google or Facebook you also need to whitelist the URL's for the respective login pages (for Google the app engine).