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How to find the console window on your browser

Sometimes the console window contains information about errors on a web page. This is how to open the console window of different browsers.

Start at the page where you are experiencing the problems. Follow the instructions below and take a screenshot. Attach the screenshot to your Help request e-mail.   If there are too many errors to fit in the screenshot, please copy-paste to the e-mail.

 

Chrome

Click the button with three horizontal bars up in the right hand corner.

Click More tools, and then Developer tools.

Make sure the tab in the half-window that appears is set to Console.

If there are any errors they will be visible in red letters. There will also be a white x on a red dot and a number after it to tell how many errors have been registered.

If there are more than one error you can open the console into separate windows by clicking on the three vertical bars to the left of the " x " that closes the console window. This will open a dropdown menu, to the right of "Dock Side" you will see three options, select the one that states "Undock into separate window" when highlighted by your cursor.

 

Firefox

Click the button with three horizontal bars up in the right hand corner.

Click the adjustable spanner (Developer).

Click Browser console.

 

Internet Explorer

Click on the cog wheel up in the right hand corner.

Click Developer tools.

Make sure the tab is set to Console.

 

Safari

Look for Develop in the menu bar.

                If there’s no Develop

                Click the cog wheel in the upper right hand corner.

                Click Preferences.

                Make sure Preferences is set to Advanced.

                Tick the Show Develop menu in menu bar. Close Preferences.

Click Develop in menu bar.

Click Show error console.

 

Nov. 11th 2014

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