How can we help?

I’m having problems with the Khan Academy iPad app.

Updated

While iPads can be used successfully with the majority of the Khan Academy content, this device is not fully compatible with the website.

The iPad app offers good support for Khan Academy videos and most exercises; however, some interactive Khan Academy content or tools, including coach reports, are harder to use or unavailable on the iPad.

If you are experiencing issues with the following features in your iPad, assuming that you are running the most updated version of the app, it is likely because some of these functionalities are not supported:

  • Graphical exercises involving moving dots
  • The Javascript coding material, except for the drag and drop Hour of code material
  • Pixar exercises
  • Ability to edit your profile
  • Sending error reports from underneath the videos

In these instances, please write in our Mobile Khan Academy forum within the Help center instead of filing a bug report. These issues should only be reported as bugs if you know the functionality should be available on an iPad.

Some of the problems can be worked around by using the browser on your iPad instead of the app.

If you see a different iPad problem from the ones above, please use the Report a problem button in the Help Center and send a Help request describing the steps you took and provide screenshots if possible.