We've had several cases where teachers have mistyped the birth date during account creation/confirmation, or not wished to give their real birthdate, and suddenly found themselves with child accounts. Users cannot change their own birthdays.
Instead of adding a parent and remaining on a restricted account, please send a Help request from the email associated with the account.
The Help Request should contain a description of the problem and the birthday that should have been used. When sending in the request, you will be asked to select which type of problem you are reporting; please choose I'm having an issue managing my account.
Before making a birthday change, we need to verify that the user requesting the change is actually a teacher at the school.
- If the email address associated with the KA account is also found on the school website for staff, a link to the school's Homepage and staff will be sufficient.
- If the email address on the KA account does not match one on the staff page, we may need a confirmation sent from the email of a teacher whose address does appear on the staff page.
Last updated September 30, 2017