We've had several cases where teachers have mis-typed the birth date during account creation/confirmation, or not wished to give their real birthdate, and suddenly found themselves on child accounts. Users cannot change their own birthdays. Instead of adding a parent and remaining on a restricted account, the teacher needs to send a Help request from the email account associated with the KA account.
The email should contain a description of the problem and the birthday which should have been used. When typing in the Help request you will be asked to select which type of problem you are reporting (birthday change).
Before making a birthday change, we need to verify that the user is actually a teacher at the school, not a young student.
If the email address associated with the KA account is also found on the school web site for staff, a link to the school's Home page and staff will be sufficient.
If the email address on the KA account does not match one on the staff page, we may need a confirmation sent from the email of a teacher whose address does appear on the staff page.
Thank you for your cooperation!
Original September 19th 2015
Last updated Mar. 02 2016