You'll need a new email address, at least temporarily, if the child is younger than 13, and long-term if the child is older. Free email accounts are easy to create. Many email providers also give you the opportunity to create alias accounts for your main email account.
If your child is 13 or older
- Let the child log in and go to the Account Settings.
- Under Linked accounts, press Connect an email. Add the new email following the instructions after clicking the button.
- Once you've connected a new email, disconnect the previous email on the same section (Linked accounts), and log out.
You should now be able to use the email you just disconnected to create another account if you want to, and your child will have a way to retrieve their password if the password is forgotten.
If your child is younger than 13
While schools have the option of adding restricted emails to child accounts (users younger than 13), parents of children younger than 13 must create parent accounts with their own email addresses. If your child's account was created with your email address, you'll need to:
- Create an adult account for yourself with a different email address.
- Log out and let your child log in.
- Go to the Settings page and have your child add you as a parent using the email connected to your account on the Parent/Guardian email section.
- Once you're set up as the parent of your child's account, change your child's birthday from your account (see this article for information about adjusting child account settings).
- Submit a Support Request to remove the email address from the child account. Please be sure to explain the situation so that the agent can assist you efficiently!
Note: Please remember to adjust your child's birthday. It is in the interest of your child that they receive the protection of a child account.
- An agent will remove the email address from the account and report back to you.
- Once this is complete, you can add your original email address to your new account that is connected with your child as a parent.