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How do I remove my email from my child's account?

 

You'll need a new email address, at least temporarily if the child is under 13, and long-term if the child is older. Free email accounts are easy to create. Many email providers also give you the opportunity to create alias accounts for your main email account.

 

If your child is over 13

  • Let the child log in and go to the account Settings.
  • Under Linked accounts, press Connect another email. Follow the instructions carefully, clicking the buttons that will appear.
  • Disconnect the email you wanted to use, and log out.

You should now be able to use that email to create another account at KA if you want to, and your child will have a way to retrieve a password if the password is forgotten.

 

If your child is under 13

While schools have the options of adding (restricted) emails to child accounts (users younger than 13), parents of children under 13 must create parent accounts with email addresses before adding children. If your child's account was created with your own email address, you'll need to:

  • Create an adult account for yourself with your second email address.
  • Log out and let your child log in.
  • Have your child add you as a coach or parent under the Coaches tab (You'll be added as a coach either way).
  • Contact the Khan Academy Help Center by pressing the Report a problem button on the home page, and file a birthday change request, explaining the situation.

Note: Please remember to report the child's birthday and that you want the child's email address to be removed. It is in the interest of your child that they receive the protection of a child account.

  • At Helpdesk, an operator will change your child's birthday and change the email address from the account and report back to you. 
  • Your child can then log in and add you as a parent using the current email address for your Khan Academy account.

You should now be able to use your normal email address for another account, or link it to your parent account and disconnect your temporary email as described for children over 13. 

 

Last updated October 12, 2017

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