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Where to report different kinds of bugs and issues

There are several types of Report a problem links or buttons on Khan Academy. Submitting from the correct one will help the team act more quickly, and to understand where your problem lies. Please check if your issue should be reported through the Help Center or by one of the special submit links by clicking the most appropriate category below.

If your issue is not on the list, or you cannot use a more specific link, please use the Report a problem button in the Khan Academy (KA) Help Center. You'll find a link to the Help Center at the bottom of every Khan Academy page under SUPPORT:

Possible bugs, 

If you see an error message with a report link, please use it to report your problem.

Example:

If you have a problem with the Error Buddy/Oh Noes, please go through all the suggestions under "Show me where" first. If that does not help, use the Request help button to the lower left of the program view. Most bug reports we get where Error Buddy is involved turn out to be bugs in the user's code. If one of the experienced helpers tells you this is a KA bug, you can feel vindicated and use the Report a problem button in the Help Center.

If you have a problem that seems to be specific to one page, and you see a report link, please use it to report your problem. If you think that a screenshot would be helpful in describing the situation, you can report through that page's link, adding that you will send a screenshot through the Help Center, and then follow through.

Unfortunately it is not possible to tell you exactly where to look for those report links, which will display text like "Report a mistake", "Report a problem", because the layout is changing.

  • On exercise pages, look on the right and/or near the submit button for answers.
  • On the CS Questions forum, look in the left margin under Flag inappropriate posts while scrolling further down almost to the bottom of the left hand side menu.
  • On the Pixar interactive exercises the link may be a similar menu on the right, starting with Flag inappropriate posts. 
  • On CS Interactive lessons (videos) and Pixar videos, look under the video area.

If you cannot find the link to report the issue on the KA-page, to the Help Center and use the Report a problem link there.

Example, bottom left margin on CS Questions forum: 

Example, under CS video:

Example, under Pixar video:

 

Example, Math exercise:

Example: Pixar quiz

 

Problems finding information

 You can use the search functions both on Khan Academy and in the Help Center. They do not search in the same material, even if some of the Help Center articles link to content on KA. If searching does not help, use the Report a problem link in the Help Center.

Inappropriate language or behavior

Flag first if possible. If flagging does not help, or if it is important the offending material should be removed quickly, use the Report a problem link in the Help Center. Please pick "Report Inappropriate User Behavior" when you get to "What are you contacting us about?".

Typos

If it is a typo or a garbled message in the YouTube subtitles, this is because YouTube uses an automatic speech to text tool to generate those subtitles. The tool is far from perfect and you should use the transcripts instead of the subtitles when possible. There is no need to send an error report about the subtitles.

If you find typos elsewhere, they should be treated as other Incorrect information.

Missing material

If part of a page seems to be missing this should be reported as a bug

If a video or document or KA refers to previous material ("As we heard in a previous video") that isn't there, this should be reported as a bug.

If you cannot find material that used to be on Khan Academy by searching, it could be that it has been removed on purpose. The site is dynamic and content is added, edited or withdrawn all the time. Use the Report a problem button in the Help Center anyway.

If you have ideas about content or functionality that would make a good addition to the site, this is a Feature request and should be reported in the appropriate forum. Please note that you must be logged in to the KA Help Center to write in the forum. The KA Help Center is hosted by Zendesk and is not covered by your KA login.

Site security issues

If you are worried about strange things you are seeing on your own account, please contact the Help Center and the Report a problem link. Please pick "Report Inappropriate User Behaviour" when you get to "What are you contacting us about?".

If you have questions about privacy on Khan Academy that aren't covered in the Privacy policy please use the link on the bottom of that page.

If you have a report about a technical vulnerability on the site, the correct place to report this is through hackerOne Should that not be feasible please use the Help Center and the Report a problem link. Please pick "Report Inappropriate User Behavior" when you get to "What are you contacting us about?".

 

 August 28th 2016

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