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The videos won't play (workaround)

We've had reports - mostly from schools using Chromebooks - that the videos won't play.

At least some of these reports appear to be due to firewall restrictions. 

Workaround: Wait for 90 seconds so the fallback video can start.

If the workaround is not helping, please send a Help request which includes information about the equipment you are using and the network response data. This should help us rule out and perhaps pinpoint the cause.

 

Internal ticket: 224376610179969

Former internal ticket: 182055296736789

Dec. 14th 2016

 

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