I need help with
Known Issues and Troubleshooting
- Why might a support agent need to log in to my account?
- Why isn't my Khan Academy account automatically linked to the Help Center (Zendesk)?
- How to find network response data when you're reporting errors
- How do I request new features or content?
- Where to report different kinds of bugs and issues
- What information do I include to submit an effective bug report?
- I am no longer receiving badges (Power user)
- My Notifications are blank
- The videos don't show as watched on the menu (possible workaround)
- The videos go on playing all through the menu
- The videos won't play (workaround)
- Known Issue (Sep 2016): Site slowness, red error bars, and other performance issues
- My Algorithms project (CS) does not reach the Evaluation queue
- The Share and Embed link and code cannot be copied on a CS project (Workaround)
- The CS project and project evaluation layout is out of shape
- My Chemistry Course Atoms, compounds and ions cannot be completed
- My mastery is stuck at 95% or above (workaround)
- My JS challenge is stuck (Workaround)