I need help with
Known Issues and Troubleshooting
- Why might a support agent need to log in to my account?
- Why isn't my Khan Academy account automatically linked to the Help Center (Zendesk)?
- How do I find network response data when reporting errors?
- How do I request new features or content?
- Where do I report different kinds of bugs and issues?
- Which sites/domains do I whitelist so my students can access all of Khan Academy?
- How can I delete cookies and cache from my web browser?
- Why am I no longer receiving badges? (Power User)
- Why don't my videos show as watched? (possible workaround)
- Why do videos keep playing on their own?
- Why won't the videos play? (possible workaround)
- What features does the video player have?