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Please read before submitting a new ticket

September 2016: Khan Academy’s volunteer support team is currently handling a very large backlog of support requests. This means that not all submitted tickets will end up getting a response, and the wait times may be up to two weeks.

If you need a response more quickly than that, or your issue does not involve discussing personal account information, submitting your problem in the following forums will be more effective, and help the team work through our backlog more quickly:

Teacher and Coach issues and questions
Parent issues and questions
Content-related questions
Reporting technical issues and discussing possible workarounds
Feedback and feature requests
Computer Programming issues and questionss
Other KA questions and help

Thank you for your help! We hope to get things running more smoothly soon.

If your support issue involves personal account information, please submit it using the form below:



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